Effective Date: 04/22/2025
At Vertexforged, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our services, website, or contact us directly.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address (when provided).
- Order Information: Details related to your 3D printing requests, including files (.STL or other formats), project specifications, and communication history.
- Payment Information: We do not store payment details. All transactions are handled securely through third-party payment processors.
- Website Usage Data: We may collect non-identifiable data such as IP addresses and browsing behavior for site improvement and analytics.
How We Use Your Information
We use the information you provide to:
- Fulfill and manage orders and services.
- Respond to inquiries and provide customer support.
- Send invoices, order updates, and service notifications.
- Improve our website and service offerings.
Sharing Your Information
We do not sell or rent your personal information. We may share limited details with trusted partners for order fulfillment (e.g., outsourcing specialty prints), but only when necessary and under strict confidentiality agreements.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no data transmission over the internet is 100% secure, so we encourage you to use caution when sharing sensitive details.
Your Choices
You may contact us at any time to:
- Review or update your personal information.
- Request that we delete your information from our system (where possible).
- Opt out of promotional communications.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, feel free to reach out:
Email: Contact@vertexforged.com
Phone: (508) 468-0021